Frequently Asked Questions

  • I never received my activation email. What should I do?

    Don’t worry, this is a very common question. More than likely, the activation email is sitting in your Junk/Spam Folder. Simply check your junk mail folder and it is probably sitting in there.

    If you check and you still don’t see it, simply use our support system to contact a support representative and they’ll be happy to assist you.

  • I just signed up, how do I get started?

    First, thank you so much for choosing Engagely. If this is your first time using a system like this you’ll be happy to know the setup process is very simple and we’ve created guides to walk you through the simple steps. Click here to view the “Getting Started Guide Now”.

  • I have a coupon code, how can I redeem it?

    Coupon Code

    If you have a coupon code that is for a discount, you can simply enter the code during the checkout process.

    Redeemable Code

    If you have a coupon code that upgrades your package for a timeframe, please see the screen shots below.

    1. Login to your account and click your account name in the top right.

    2. Click on Package


    3. At the bottom of the page, you’ll find a “Redeem” area where you can enter your code.

    4. Enter the code and then click “Upgrade Package”

    5. That’s it, you’ve redeemed your code.

  • Does Engagely work on mobile devices?

    Absolutely! In fact, Engagely was built with mobile in mind.

  • How many notifications can I show on the same page?

    You can show as many notifications as you like. However, with that said, we suggest showing only one until you get the hang of things. Once you are comfortable with all the features and settings, the sky’s the limit.

    Some things you should consider when showing more than one notification on the same page are timings. If you allow all your notifications to trigger at the same time, you may impact their overall effectiveness. We suggest spacing the timing appropriately to ensure each notification attains maximum impact.

    As for the Engagely team, we are of the opinion that less is more, so keep that in mind and experiment to see what gets you the most engagement and/or conversions.

  • Can I use fake data?

    This is a tricky one, but the ultimate answer is “Yes”.

    Now, the real question is should you? We say no.

    If you feel the need to use fake data, then perhaps you should rethink your online strategy and perhaps enlist the services of a digital marketing expert to help you create better performing campaigns, that are based on a real strategy and true numbers.

    Our advice, don’t use fake numbers, build a strong business.

    NOTE: Engagely reserves the right to terminate any account it believes does not abide by ethical standards.

  • Can I use my own branding on my notifications?

    All engagely packages come with “Custom Branding” as a feature except the “Free” package.

  • I don't have an online store or have sign up forms on my site, is Engagely still good for my website?

    Absolutely. In fact, we have many customers that do not have transactional type websites. Other than capturing data, you can use Engagely as a tool to simply interact better with your sites visitors. Whether you are making an announcement, promoting an event or simply looking to get their opinion, Engagely was built to encourage engagement.

  • Do I need to be a coder to use Engagely?

    No, of course not. Engagely was built with ease of use in mind. We have many customers that have never built a website get up and running in a few minutes.

    Obviously the more comfortable you are with online tools, the easier using them will be, but we’re confident you won’t have any issues.

    Even better, if you do have issues, there is a support team standing by to assist.

  • What type of support does Engagely provide?

    Engagely provides 2 levels of support for its’ customers. Standard and Priority support. Each level is listed on the package you selected when you signed up or upgraded your package.

    Standard Support – all issues are reviewed by a support tech within 12 hours. Most issues are resolved in less than 24 hours.

    Priority Support – all issues are assigned to and reviewed by a senior support tech within 1 hour. Most issues are resolved within 1 hour.